Sunday, 2 September 2007

The Talkative Patient

During my stay in Kalgoorlie, I encountered many interesting characters but none more interesting than a patient (Mr Z) who presented to the outpatient clinic with a 6 week history of low back pain. Mr Z reported that he had initially injured his back whilst serving a ball in volleyball (combined Lx flexion and rotation). He had already been to see his chiropractor for 6 sessions with minimal changes to his pain and finally decided that he would give physiotherapy a try. Upon my first session with him I barely had time to ask him about his pain as he had already come to a specific self diagnosis of his injury which he had found on an internet site. Mr Z began to ramble on and on about why he thought this was what was causing his pain, and was very keen to learn more. I explained to him that it was very difficult to specifically diagnose the cause of low back pain without imaging but began to educate him on the different structures that may have been affected from his initial injury. Mr Z found this very interesting and had found that this education made him feel more secure in knowing what the possible sources of his pain may be. After two treatment sessions his pain had begun to improve but I had noticed that he began to become very analytical of his pain, noting the changes in his pain each day and constantly questioning the manual treatment I was giving him. As I continued to treat him for a few more sessions, I found it hard to keep him on track as it was difficult to cut him off without coming across as rude or disinterested. I have come across quite a few patients similar to this through out this year, I was wondering if any fellow students had used different styles of communication to overcome this?

3 comments:

wemadeit said...

Hi Rowan

Thanks for your post.I understand that you were trying to be polite and didnt want to break the rapport you had carefully built up with the patient because a good rapport counts for probably 50% of a successful physio treatment.However, you may need to address the underlying reason why this patient constantly interfered your treatment by questioning you. If he has any anxiety issues, you may need to provide him with assurance. If curiosity is the only reason (which is often the case), you may tell him that you will just need to focus on palpating 'here'for 1 min (if you are doing mobs) and you will explain what you were doing to him later.
remember to maintaina good eye contact, being respectful and honest when you talk to patient.
Hope this might help?

Simon

Ellen said...

One thing i have learned, you just get patients that love to talk!!! As hard as it is to keep them to task, physio dont have an hour to spend talking and not treating. What i have found with my talkative patients, i try to let them talk while i am doing my objective assesment or treatment. I normally start by saying i need to ask you this set of questions, then if you have anything else you want to ask me, can we talk about it later while we are treating you.

this tends to work and keep them happy. but sometimes, its harder than it seems lol

Unknown said...

Thank you for sharing. I had a great time reading your article. It was really nice. Keep it up.

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